Op16 Privacy Policy – Protecting Your Personal Information
Your privacy is our priority. This document explains how op16 collects, uses, stores, and protects the personal information of Malaysian users.
Effective Date: January 2026. This policy may be updated from time to time.
What Information Does op16 Collect?
When you register and use the op16 platform, we collect several categories of information to ensure our services run smoothly and securely. This information falls into the following main types:
- Account Information: Full name, email address, phone number, date of birth, and login details provided during registration.
- Payment Information: Transaction details in MYR, payment methods used such as Boost or Touch 'n Go, and deposit and withdrawal history. We do not store full card numbers.
- Device & Browser Information: IP address, device type, operating system, browser type, and language settings to ensure platform compatibility.
- Usage Data: Game records, session duration, navigation clicks, and game preferences that help us enhance the user experience.
- Cookies & Tracking: Data collected via browser cookies for session authentication and platform usage analytics.
How Is Your Information Used?
Op16 only uses collected information for legitimate and transparent purposes. Below are the primary ways your personal information is used:
- Processing account registration and verifying user identity (KYC process) to ensure platform security.
- Processing MYR deposits and withdrawals securely and efficiently via approved local payment methods.
- Providing customer support and responding to your enquiries or complaints.
- Sending account-related notifications, terms updates, or important security information.
- Detecting and preventing fraud, money laundering, and activities that violate our terms of service.
- Improving the op16 platform based on usage patterns and user feedback.
- To comply with legal obligations and regulations applicable in Malaysia.
Op16 will not use your information for third-party marketing without your explicit consent.
Cookies & Tracking Technologies on the op16 Platform
Cookies are small data files stored on your device when you visit the op16 platform. We use cookies for several important purposes:
Session Cookies: Used to maintain your login session so you don't need to sign in again each time you navigate to a new page. These cookies are automatically deleted when you close your browser.
Preference Cookies: Saves your preferences such as language and display settings for a more personalised experience.
Analytical Cookies: Helps us understand how users interact with the platform so we can continuously improve your experience.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality. op16 does not use cookies for third-party advertising without your consent.
How Does op16 Protect and Store Your Data?
Op16 implements strict technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data is transmitted using industry-standard SSL (Secure Socket Layer) encryption.
Your personal information is stored on secure servers with strict access controls. Only authorised personnel who require access to carry out their duties may access user data. All staff are bound by strict confidentiality agreements.
Data is retained for as long as your account remains active or as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Following account closure, your personal data will be deleted or anonymised within a reasonable period, unless longer retention is required for legal or regulatory purposes.
- SSL encryption for all transmitted data
- Two-factor authentication for account access
- Continuous monitoring for suspicious activity
- Regular security assessments by our technical team
Data Sharing & User Rights
Sharing with Third Parties
Op16 does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, we may share information in the following limited circumstances:
- With approved payment service providers to securely process MYR transactions.
- With regulatory authorities or law enforcement when required under Malaysian law.
- With technical service providers who support platform operations, subject to strict data protection agreements.
All third parties we work with are required to uphold data protection standards equivalent to our own.
User Rights Over Personal Data
As an op16 user, you have the following rights regarding your personal information:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You may request corrections to any information that is inaccurate or incomplete.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.
- Right to Object: You have the right to object to the processing of your data for specific purposes.
To exercise any of the rights above, please contact our support team at [email protected]. Requests will be processed within 30 business days. Any updates to this Privacy Policy will be communicated via an in-platform notice or email to your registered account. Continued use of the platform after changes take effect constitutes acceptance of the updated policy. If you have any privacy-related queries, please also refer to our FAQ page.
Still Have Questions About Your Privacy?
Contact the op16 support team for any enquiries related to data protection. You can also go ahead and register a new account with complete confidence.